Remote Deposit Educational Tips

To Make a Mobile Deposit, Follow These Tips

  • Before logging into the CCCU Mobile app, close all other apps running in the background on your mobile phone.

  • Sign/Endorse the back of your check as follows:

    • CCCU Mobile Deposit Only

    • Signature

    • Account Number

  • When prompted for the amount, carefully enter the check amount to ensure it matches the amount written on your check

  • Flatten folded or crumpled checks before taking your photos

  • Keep the check within the viewfinder on the camera screen when capturing your photo. (Try not to get too much of the areas surrounding the check)

  • Take the photos of your check in a well-lit area

  • Place the check on a solid dark background before taking the photo of it

  • Keep your phone flat and steady above the check when taking your photos

  • Hold the camera as square to the check as possible to reduce corner to corner skew

  • Make sure the entire check image is visible and in focus before submitting your deposit

  • No shadows across the check

  • All four corners are visible

  • Check is not blurry

  • The MICR line (numbers on the bottom of the check) is readable

  • Photograph the back of the check. Be sure the endorsement is legible and visible

  • Funds are not immediate. Deposit will be made within the same day if cutoff time is met. (1:00 P.M. CENTRAL) Member should review their account balance for availability

  • Please retain the checks for deposit until a review of the account discloses the funds are available

  • To check status of mobile deposit, go to deposits, and then view history of deposits for a list of failed, accepted or pending deposit transactions