Privacy Policy

Our Online Privacy Practices

Keeping financial and personal information secure is one of our most important responsibilities. Centex Citizens Credit Union is committed to protecting the information of our members and other visitors who use our website. We value your trust and handle all personal information with care. As with information we collect through other means, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about other services.


Secure Transmissions

To ensure information remains confidential, Centex Citizens Credit Union uses encryption technology such as Secure Socket Layer (SSL) to protect the information you enter and submit on our website.


Email Security

Regular Internet email is not secure. You should never provide information that is sensitive or confidential such as your social security number, account number, or PIN through an unsecured email. We ask that you do not send personal or account Information through regular email. Centex Citizens Credit Union provides a method of sending a secure email to the credit union by accessing our "Member Center" found by logging into Online Banking and clicking on the menu item "Member Center."


Cookies

A cookie is a small piece of information that a website stores directly on the computer you are using.

Cookies may contain a variety of information from a simple count of how often you visit a website to information which allows customization of a website for your use. Centex Citizens Credit Union uses cookies to gather data about the usage of our website and to ensure that you have access to your account information. Anytime a cookie is used, personal information is encrypted for our use only and is protected from third party access (a cookie cannot be read by a website other than the one that sets the cookie).


Linking to Other Sites

To provide you with easy access to information, Centex Citizens Credit Union may provide links to other websites such as mortgage companies, insurance companies, government agencies. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and Centex Citizens Credit Union does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by Centex Citizens Credit Union. We encourage you to read the privacy policies of all websites you visit, especially before providing any personal non-public information.


Warranties & Limitations of Liability

Information on this website is provided “as is” without any express or implied warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and noninfringement. Centex Citizens Credit Union shall not be liable to any party for any direct, indirect, consequential or other damages for use of this website or other hyperlinked websites.


Site Use & Content

You may view, copy or print pages from this site solely for personal, non-commercial purposes. You may not otherwise use, modify, copy, print, display, reproduce, distribute or publish any information from this site without the express permission of Centex Citizens Credit Union. At any time, Centex Citizens Credit Union may without notice make changes to this site or to the services or products described on this site.

What do we do with your informa
Facts WHAT DOES CCCU DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number
  • Account balances
  • Credit scores
  • Credit card or other debt
  • Checking account information
  • Wire transfer instructions
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons CCCU chooses to share; and whether you can limit the sharing.

Why We share your information
Reasons we can share your personal information Does CCCU share? Can you limit this sharing?
For our everyday business purposes -
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our Marketing purposes -
to offer our products and services to you
No We Don't Share
For joint marketing with other financial companies No We Don't Share
For our affiliates' everyday business purposes -
information about your transactions and experiences
No We Don't Share
For our affiliates' everyday business purposes -
information about your creditworthiness
No We Don't Share
For our non-affiliates to market to you No We Don't Share

Questions? Call (254) 562-9296


What we do
What We Do How
How does CCCU protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does CCCU collect my personal information? We collect your personal information, for example, when you
  • Open an account
  • Apply for a loan
  • Make deposits or withdrawals from your account
  • Give us your contact information
  • Show your driver's license
We also collect your information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes - information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.

Definitions
Definitions Example
Affiliates Companies related by common ownership or control. They can be financial or non-financial companies.
  • CCCU has no affiliates
Non-affiliates Companies not related by common ownership or control. They can be financial or non-financial companies.
  • CCCU does not share with non-affiliates so they can market to you.
Joint Marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  • CCCU doesn't jointly market.

Other Important Information

For Texas Credit Union Members. COMPLAINT NOTICE If you have a problem with the services provided by this credit union, please contact us at:

Centex Citizens Credit Union
PO Box 1252, Mexia, TX 76667
(866) 562-9296

The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting the Texas Credit Union Department at 914 East Anderson Lane, Austin, Texas 78752-1699, Telephone Number: (512) 837-9236, Website: www.cud.texas.gov.